Contact Us
We're here to help you make better financial decisions for your business
Get in Touch With Our Team
We value your feedback and are committed to providing the best possible experience for small business owners using our financial calculators. Whether you have questions about how to use our calculators, suggestions for new features or tools, need assistance interpreting your results, or want to share your success story, our dedicated team is here to help you every step of the way.
At BreakEven SMB, we believe that great customer support is just as important as great tools. We understand that financial analysis can be complex, and sometimes you need a helping hand to get the most out of our calculators. That's why we've made it easy to reach us through multiple channels, and we strive to respond to every inquiry promptly and thoroughly.
Ways to Reach Us
Email Support
For general inquiries, feedback, support questions, or partnership opportunities:
We typically respond to all emails within 24-48 hours during regular business days. For complex questions that require research or technical investigation, we may need additional time, but we'll always keep you informed of our progress.
Technical Support
For technical issues with our calculators, website problems, or bug reports:
Please use our contact form below and include as much detail as possible about the issue you're experiencing. Helpful information includes:
- The specific calculator or page where you encountered the problem
- Your browser type and version (Chrome, Firefox, Safari, Edge, etc.)
- Your device type (desktop, tablet, mobile)
- Operating system (Windows, macOS, iOS, Android)
- A description of what you were trying to do when the issue occurred
- Any error messages you received
The more details you provide, the faster we can identify and resolve the issue.
Feature Requests and Suggestions
Have an idea for a new calculator or feature? We'd love to hear it!
When submitting feature requests, please include:
- A clear description of the feature or calculator you'd like to see
- The business problem it would solve
- How it would benefit small business owners
- Any specific formulas or calculations it should include
Your suggestions directly influence our product roadmap, and many of our most popular features started as user requests.
Contact Form
Fill out the form below to send us a message directly. All fields marked with an asterisk (*) are required.
Frequently Asked Questions About Contacting Us
How quickly do you respond to inquiries?
We strive to respond to all emails and contact form submissions within 24-48 hours during regular business days (Monday through Friday). For urgent technical issues affecting your ability to use our calculators, we prioritize those responses and typically reply within 4-8 hours. For complex inquiries requiring research or consultation with our technical team, we may need up to 72 hours, but we'll always acknowledge receipt of your message within 24 hours.
Do you offer phone support?
Currently, we provide support primarily through email and our contact form. This approach allows us to provide detailed, well-researched responses and maintain comprehensive records of conversations that may help other users facing similar questions. It also enables us to keep our calculators free by minimizing overhead costs. For complex issues, we may offer scheduled video calls on a case-by-case basis.
Can I request new calculators or features?
Absolutely! We actively welcome and encourage suggestions for new calculators and features that would benefit small business owners. Many of our most popular tools started as user requests. When submitting a feature request, please be as specific as possible about the financial calculation you'd like to see, the business problem it would solve, and how it would benefit users. Our product team reviews all suggestions and prioritizes based on user demand and alignment with our mission.
Is there a cost for using your calculators or contacting support?
No. All of our calculators are completely free to use, and we provide support at no cost as well. We believe that financial tools and the assistance to use them effectively should be accessible to all small businesses regardless of budget. Our platform is supported by advertising revenue, which allows us to keep everything free for users.
Can I share feedback about my experience?
We love hearing from users about their experiences with our calculators! Whether you've used our tools to make a major business decision, optimized your pricing strategy, or simply gained clarity on your finances, your story can inspire other small business owners. Please use our contact form to share your success story, testimonial, or feedback about how we can improve.
Do you offer partnerships or collaborations?
We're open to partnerships with organizations that serve small businesses, including business associations, educational institutions, financial service providers, and complementary software companies. If you're interested in exploring a partnership, please contact us with details about your organization and how you envision working together.
Office and Business Information
BreakEven SMB
Virtual Office Location
United States
We operate as a fully remote team to keep costs low and pass savings to our users through free calculators.
Business Hours
Our support team monitors messages and responds to inquiries during the following hours:
- Monday - Friday: 9:00 AM to 5:00 PM Eastern Time
- Saturday - Sunday: Limited monitoring for urgent issues
- Holidays: Responses may be delayed during major US holidays
Messages received outside of regular business hours will be addressed during the next business day. For urgent technical issues, we recommend including "URGENT" in your subject line.
Before You Contact Us
To help us assist you more efficiently, please check the following resources first:
- Calculator Instructions: Each calculator includes detailed instructions and explanations directly on the page
- FAQ Sections: Our calculator pages include comprehensive FAQ sections that may answer your question
- Privacy Policy: For questions about data privacy and how we handle your information
- Terms of Service: For questions about using our calculators and website
Feedback and Continuous Improvement
Your feedback is invaluable in helping us improve our services and better serve the small business community. Whether you've discovered a bug, have a suggestion for improvement, want to request a new calculator, or simply want to share how our tools have helped your business, we genuinely want to hear from you.
Every message we receive is read by a real person on our team, and we take all feedback seriously. Your input directly shapes our product roadmap and helps us prioritize the features and improvements that matter most to our users.
Thank you for taking the time to reach out. We look forward to hearing from you and helping you succeed in your business journey.